Sheraton Grand Pune

Sheraton Grand Pune

Vertical : Hospitality

Objective

To upgrade the existing network infrastructure and deliver a seamless, high-speed, and secure connectivity experience across the entire hotel—ensuring consistent performance for guests, staff, and operational systems.

Approach

A complete redesign of the wired and wireless network was implemented with a hospitality-focused strategy. A detailed assessment identified performance gaps, followed by coverage planning based on user density and building layout. A unified wired and wireless architecture was deployed, supported by cloud-based centralized management for enhanced visibility and control. The solution also aligns with global hospitality standards, ensuring a scalable and efficient network.

Statistics

The upgraded network supports the entire property, covering 179 rooms with optimized connectivity. A 10Gbps backbone enables high-speed performance, while full coverage extends across guest rooms, public areas, and outdoor spaces. The network is designed for high-density environments, supported by centralized management for complete visibility and control.

Challenges

  • The hotel faced multiple performance and operational issues due to legacy infrastructure:
  • No centralized visibility into network performance
  • Slow speeds and unstable connectivity during peak usage
  • Frequent interruptions in video calls and streaming
  • Poor roaming experience across floors
  • Operational delays affecting POS, ERP, and housekeeping systems
  • These challenges impacted both guest satisfaction and staff productivity.

Solution

  • A comprehensive networking solution was deployed to address these challenges:
  • 10G Wired Backbone Upgrade for improved speed and performance
  • In-Room, Indoor, and Outdoor Access Points for complete coverage
  • VLAN Segmentation to separate guest and internal traffic
  • Seamless Roaming Optimization for uninterrupted movement
  • 802.1X Authentication for secure access control
  • Cloud-Based Management Platform for centralized monitoring and control

 

Outcomes

  • The transformation resulted in measurable improvements:
  • Stable, high-speed connectivity across all hotel areas
  • Improved guest experience and satisfaction
  • Faster and more efficient staff operations
  • Reduced downtime and faster issue resolution
  • Better control and visibility for IT teams
  • The network now efficiently supports high-density usage and modern hospitality demands.

Management Feedback

The upgraded Quantum Networks setup has completely transformed the hotel’s digital experience. Guests now enjoy fast, reliable Wi-Fi wherever they go. The staff can work more efficiently with secure, identity-based access. With Quantum Rudder’s centralized monitoring, the IT team spends far less time troubleshooting and can focus on improving overall service quality. Upgrading the entire backbone to 10G and Wi-Fi 6 has given the hotel an advanced network that easily handles peak usage and high-density environments. We are now fully prepared with modern hospitality standards that match guest expectations.

Arjun Owhal
Information Technology Manager
Marriott International

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